Troubleshooting
The App Does Not Load
Section titled “The App Does Not Load”If Kleki only shows a loading message, try a hard reload.
| System | Browser | Shortcut |
|---|---|---|
| Windows / Linux | Chrome, Edge, Firefox | Ctrl + Shift + R or Ctrl + F5 |
| Windows / Linux | Opera | Ctrl + Shift + R |
| macOS | Chrome, Edge, Firefox, Opera | Cmd + Shift + R |
| macOS | Safari | Cmd + Option + R |
Failed to Initialize
Section titled “Failed to Initialize”Try these steps:
- Do a hard reload.
- Close the tab, clear the browser cache for
kleki.com, and open Kleki again. - Update your browser.
- Try again later in case a deployment or service issue is temporary.
If none of those steps work, send an email to the address on this page.
The Tab Keeps Refreshing
Section titled “The Tab Keeps Refreshing”Browser memory-saving features can unload inactive tabs. In Chrome, search settings for memory saver and add https://kleki.com as a site that should stay active.
Saving Does Not Work
Section titled “Saving Does Not Work”Make sure your device has enough disk space and your browser is allowed to download files. Managed devices may block downloads.